Shipping Policy

Thank you for choosing The Care Roots for your hair care needs. We strive to provide you with the best possible shopping experience, including fast and reliable shipping. Please review our shipping policy below to understand how we handle orders, shipping methods, and delivery times.

• All orders are processed within 7 business days. Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

• Shipping charges for your order will be calculated and displayed at checkout.
• We offer free standard shipping on orders over 500. For orders below this amount, standard shipping rates apply.
• Expedited shipping options are available at an additional cost for customers who require faster delivery.

We offer the following shipping methods:

• Standard Shipping: 7 Days
• Expedited Shipping: 3 Days
• International Shipping: 15 Days

We currently ship to addresses within the India. We also offer international shipping to select countries. Please note that additional shipping charges may apply for international orders.

Once your order has been shipped, you will receive a shipment confirmation email containing tracking information. The tracking number will be active within 48 hours.

• Delivery times vary depending on the shipping method selected and the destination address. Estimated delivery times are provided at checkout and are based on business days (excluding weekends and holidays).
• While we make every effort to deliver your order within the estimated timeframe, please note that delivery delays may occur due to unforeseen circumstances or factors beyond our control.

In the event of a shipping delay, we will notify you via email or telephone as soon as possible. We appreciate your patience and understanding during such situations.

If your order is missing or damaged upon delivery, please contact us immediately at 8146770809.

We will work with you to resolve the issue and ensure that you receive a satisfactory outcome.

For international orders, please note that customs duties, taxes, and brokerage fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the shipping cost.

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact us at 8146770809. Our customer service team is here to assist you.