Return Policy

At The Care Roots, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make the process easy for you.

You may return unused and unopened products purchased directly from The Care Roots website within 7 days of delivery for a full refund. To initiate a return, please contact our customer service team at 6239691930 to obtain a return authorisation.

If you receive a damaged or defective item, we will happily exchange it for the same product. Please notify us within 7 days of receiving the product, and we will provide further instructions for the exchange process.

Once your return is received and inspected, we will process your refund within 7 business days. Refunds will be issued to the original form of payment used during the purchase

Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of your items.

Please note that certain items, such as gift cards and promotional items, are non-returnable.

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us at 8146770809. Our friendly customer service team is here to help you.